Terms & FAQ

Q. I am locked out! Do I need to show you identification?

Yes. However if your id is inside you can show us after we get you inside.

Q. Will you damage my door?

No. We are Locksmiths, we will do our very best to manipulate the lock/door to open it.

Q. Will I need a new lock after you open it?

In most cases no.

Q. Is there a cancellation fee if I open the door before you get here?

Yes, this is because we respond and work hard to get to the call within the hour. Please make sure you want us before you call us! People wasting our time are on the increase and we will ask for a credit card number for emergency work.

Q. How many keys come with new locks?

Most brands give 2 sets of keys with the new lock, some however give 3.

Q. Can you cut extra keys on site?

Yes. We cut extra keys in the van. At only £4-6 each, good value as you can test the keys straight away. Instead of getting them cut in a shoe repair/key cutting shop. And on occasion getting them home to find out they do not work!

Q. Do you paint/wax/varnish your work once installed.

This is a separate trade, and our prices do not include any finishing services. However we do provide a finishing service at an extra cost.

Q Is it ready for painting.

All our joints are tight and rarely need any filler; however screw joints are always filled and ready for painting.

Q.What about polish/wax/varnish/French polish/sprays

These pieces use different jointing techniques and require extra sanding. It is important the client tells us this is what they plan to do with the works. We can price the work for complete start to finish piece.

Q Do you seal or treat bare timber and timber external doors prior to fitting.

Yes we use a clear water seal to reduce the water retention into any bare timber services, this helps to prevent warping, rot, twisting.

This is why we like to have at least a weeks’ notice when fitting a timber door. To allow the treatment to dry thoroughly.

Q. Do you provide free estimates?

Yes. And we will do our best to beat any like for like written estimate by 5%.

Q How long is your estimate valid.

Valid for Ninety days from the date shown.

Q. Can I see examples of your work?

Yes you can, sadly to keep prices competitive we do not have a show room, we have put as many photos on this website as possible, and they are regularly updated.

People are always happy with our work and offer reference through email or phone, however getting them to let strangers into their homes to see our craftsmanship is understandably difficult.

Q. Can my children watch you work?

This is not advisable; we use sharp and dangerous tools. Child safety is the parent’s liability, and we cannot be responsible for any injuries incurred from children in the work area.

Q. Do you do fitted/built in furniture?

Yes I enjoy this type of work.

Q. Will you make a mess?

We always use dust sheets and work out side when possible, we also use dust extractors on our power tools. It is the customer’s responsibility to clear the room of delicate furnishings and carpets when having work done.

Carpentry is a dusty job..:).

Q. What is better? Upvc/composite or wooden windows and doors?

This is a personal choice, new woodworking techniques are now producing A rated windows and doors (A ratings are now replacing old building u value regulations on windows and doors) however the problem with wooden windows is maintenance, i.e.: they need treating every 3 to 5 years. Although they have the potential to outlast upvc/composite products.

In my personal opinion wood is stronger for doors, and upvc is more practical for windows. If you want something virtually maintenance free, composite or upvc is better. Of course both need cleaning.

Q Do you give a guarantee?

Yes

Depending on what the manufacturer offers and the type of work carried out. Era offer 10 years on their locks, upvc is genuinely 10 years as well. We offer 90 days for you to get back to us for any workmanship concerns.

Timber, bespoke, or purpose made products such as doors, cannot be guaranteed against natural occurring defects such as warping, twisting, rot, swelling, cracking and shrinkage.

Q Can you invoice me and I will send you a cheque?

For customers who have established a trust with us, we may offer this service.

Our view on this is we do the work promptly and like to get paid promptly.

Q Can I pay by credit card?

Due to lack of interest we no longer accept credit or debit cards. We will take cheque's and cash. You may also pay a direct payment via Internet/phone banking into our account.

Q.Does your work meet building regulation.

Yes customers are always advised of building regulations, and we use all building regulation approved products when possible.

The services quoted on this website are correct at the time of publication. Peter Corti and related companies cannot be held responsible for damages or loss relating to information contained within this website. All images and content remain the property of Peter Corti and should not be used without kind permission.

All products installed by Peter Corti remain our property until paid in full and reserve the right to remove them at anytime.

If you have a question about our services or information contained within this site please contact us either by phone or by e-mail.


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